FAQ's

When will my letter arrive?

Can the letter be sent overseas?

Can I order one joint letter for two children or eg: an entire school year?

What exactly will I receive when I order a letter from Santa?

Why hasn’t my letter arrived yet?

Will my letter arrive before Christmas?

Has my order been accepted?

Has my payment reached your account?

Can I change the letter after placing the order?

Can the letter be returned?

Is my personal data safe?

Where are the letters posted from?

Why does the letter have no tracking number?

What is the total cost of the letter?